Discover Signage FAQs

When will I receive my order?

Standard order processing and shipping time is 7-10 business days.

How do I know when my Discover signage order will ship?

You will receive a shipping notification email when the order ships or you may review your order status on-line under “My Account”.

How do I reset my password?

Click the Forgot Password link on the Home page. You will be asked to enter your email address and click submit. An email will be sent to you with a link to reset.

I’m trying to order more supplies. Is there a cap on how much I can order?

Yes, allotments and order frequencies are applied to all items available on-line.

The quantity’s on the order is not correct to what I put in when I was adding the item to the order.

Each item on the website has an allotment. When ordering more than is available to you the quantity is automatically adjusted.

I have not received my custom check presenter order. What is the status?

The custom check presenter process is a six (6) week process. You will receive a shipping confirmation email when the order is completed and ready to ship.

Where do I find the tracking information for my order?

You may review order history including tracking information under My Account, Order History. Select the order you would like to review and if the order has shipped the tracking link will be available.

How do I cancel my order?

We are not able to cancel orders once the order has been submitted.

I’m reviewing my order on-line and it states open status and doesn’t provide a tracking number. What is the status?

Please review the help guide on-line for definition of the order process. The order processing time is 7-10 business days. When the order ships the order status will be updated.